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Clear, supportive answers to the questions families and individuals ask us most. When you're ready to talk it through, we're one call or text away.
Recovery Education
Guides to help you understand what's happening, what your options are, and what to do next.
What to do when someone you love needs rehab
Read guide InsuranceHow insurance verification works
Read guideHow to Know When Someone Needs Detox
Detox may be necessary when a person has become physically dependent on alcohol or drugs and could experience withdrawal symptoms when they stop. Warning signs may include shaking, sweating, nausea, anxiety, confusion, seizures, hallucinations, severe insomnia, or an inability to stop using without becoming sick.
Alcohol, benzodiazepines, opioids, and certain other substances can cause serious or potentially life-threatening withdrawal symptoms. A medically supervised detox provides 24-hour support, medication when appropriate, and a safer transition into ongoing treatment.
It is not always easy to know which level of care is appropriate. Our team can help review the situation, verify insurance benefits, and connect you with a trusted detox program based on the person's medical needs, location, and coverage.
Not sure whether detox is needed? Contact us for a confidential assessment and guidance on the safest next step.
How Rehab Admissions Work
Finding the right treatment program can feel overwhelming, especially when you are trying to make a decision quickly. Our role is to simplify the process and personally connect you or your loved one with a rehab program that fits the individual's clinical needs, insurance coverage, location, and personal preferences.
The process begins with a confidential conversation so we can better understand what is happening, what substances are involved, whether detox may be needed, and what type of support would be most appropriate. We can then help verify insurance benefits, explain available options, and connect you directly with a trusted treatment program.
Once the right program is identified, we help coordinate the next steps so you are not left calling multiple facilities or trying to navigate the admissions process alone. Our goal is to make getting help feel clear, personal, and as stress-free as possible.
What to Do If Someone Refuses Treatment
Watching someone struggle with addiction while refusing help can leave families feeling scared, frustrated, and powerless. Although you cannot force someone to become willing, you can change how you respond and stop participating in patterns that may unintentionally allow the addiction to continue.
One of the most important steps is setting clear, consistent boundaries. A boundary is not a threat or an attempt to control someone. It is a decision about what you will and will not participate in, along with what you will do to protect yourself and your family.
Examples may include:
- Not providing money that could be used for drugs or alcohol
- Not lying to employers, friends, or family members to cover up consequences
- Not allowing substance use, violence, threats, or illegal activity in the home
- Not repeatedly rescuing someone from consequences caused by their substance use
- Requiring treatment or recovery-related action before continuing certain forms of financial or housing support
Boundaries are only effective when they are realistic, clearly communicated, and consistently followed. Making repeated exceptions can send the message that nothing truly has to change. Family members should agree on the boundaries whenever possible so the person cannot move between relatives to avoid consequences.
It is also important to avoid arguing with someone while they are intoxicated, threatening, or highly emotional. Choose a calm moment, speak honestly and without shame, and focus on specific behaviors rather than attacking the person's character. Let them know that help is available and that you are willing to support recovery, but not the continuation of the addiction.
Families do not have to navigate this alone. Professional guidance can help you prepare for the conversation, determine whether an intervention may be appropriate, understand treatment options, and create a plan for when the person becomes willing to accept help. Because willingness can change quickly, having a plan in place can make it easier to act when the opportunity arises.
If there is an immediate risk of overdose, serious withdrawal, violence, suicide, or another medical emergency, call 911 or seek emergency assistance immediately.
You may not be able to control their decision, but you can protect your household, stop enabling harmful behavior, and remain prepared to connect them with treatment when they are ready.
Alcohol Addiction Resources
Support and information for anyone affected by alcohol use.
Opioid Addiction Resources
Support and information for anyone affected by opioid use.
Family Recovery Guide
Support for families and loved ones navigating someone else's addiction.
These guides offer general information and support. They are not medical advice. For personalized help understanding your options, reach out anytime.
Articles & Videos for Families
When someone you love is struggling, these outside resources can help you understand what they're going through — and how to take care of yourself too.
Helping Someone with a Drug Addiction
Read article Article · NIH / NCBI BookshelfInfluence of Substance Misuse on Families
Read article Article · SAMHSAHelping Families Cope with Substance Use Disorders
Read article Article · Mayo ClinicIntervention: Help a Loved One Overcome Addiction
Read article Article · Child Mind InstituteHow to Talk to Your Teen About Substance Use
Read article Video · Dr. Gabor MatéThe Best Explanation of Addiction I've Ever Heard
Watch videoUnderstanding Levels of Care
"Treatment" isn't one single thing — it's a range of levels of care, and the right one depends on the person. Here's a plain-language overview.
Medical Detox
Supervised withdrawal management, often the first step when substances need to safely leave the body.
Residential / Inpatient
24-hour structured care and support, living on-site at a treatment facility for a period of time.
Partial Hospitalization (PHP)
Structured, full-day treatment several days a week while living at home or in sober housing.
Intensive Outpatient (IOP)
Several hours of therapy and support a few days a week, while continuing daily life at home.
Standard Outpatient
Weekly or bi-weekly therapy and check-ins, often used as a step-down after a higher level of care.
Sober Living & Aftercare
Ongoing recovery support, sober housing, alumni groups, and community after formal treatment ends.
Levels of care are based on frameworks like the ASAM Criteria. Not sure which level fits your situation? Reach out and we'll help you understand your options.
About the ASAM Criteria
Read article Article · NIH / NCBI BookshelfSettings, Levels of Care, and Patient Placement
Read article Article · NIDADrugs, Brains, and Behavior: The Science of Addiction
Read article Article · HelpGuide.orgOvercoming Drug Addiction
Read article Booklet · SAMHSAWhat Is Substance Abuse Treatment? A Booklet for Families
Read booklet Video · NIDADr. Volkow Explains the Basics of Drugs & Addiction
Watch videoFree and Community Resources
You don't need insurance or money to start getting support. These national resources are free to use.
SAMHSA National Helpline — 1-800-662-4357
Visit site Free crisis line988 Suicide & Crisis Lifeline
Visit site Free local referrals211 — Housing, Food & Community Help
Visit site Free peer supportNAMI HelpLine
Visit site Free meetingsSMART Recovery
Visit site Free sober communityThe Phoenix — Free Sober Active Community
Visit siteFind a Meeting — In Person or by Zoom
Mutual-support meetings are free and open to anyone. Find one near you, or join one online from anywhere.
Al-Anon & Alateen
For family & friends affected by someone else's drinking.
Videos Worth Watching
A few videos we think are worth your time — whether you're new to all this or you've been carrying it for years.
Johann Hari — Everything You Think You Know About Addiction Is Wrong
Watch video YouTubeIs Addiction a Choice? — Big Questions with Gabor Maté
Watch video YouTubeChris Herren — The Most Powerful Story of Addiction & Recovery
Watch video YouTube · NA World ServicesWhat Is Narcotics Anonymous?
Watch video YouTube · Al-Anon"Let It Begin with Me" — How Al-Anon Helps
Watch video YouTube · NIDAAddiction & the Brain
Watch videoThese are third-party videos we find helpful. Every 5 Minutes is not affiliated with and does not control the content of external sites.
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